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Privacy Policy

Effective Date: 18 July 2025
Last Updated: 14 September 2025

FYB Privacy Policy

This Privacy Policy describes how Feel Your Best Wellbeing Private Limited (“FYB”, “We”, “Our”, “Us”), a company incorporated under the Companies Act, 2013 and having its registered office at #17, 2nd Floor, 7th Main Road, II Stage, Indiranagar, Bangalore North – 560038, Karnataka, collects, uses, stores, processes, and protects your personal and sensitive personal information when you use our website (www.feelyourbest.co), mobile applications, and related services (collectively, “Platform”).

By using the Platform, you consent to the practices described in this Privacy Policy in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”).

 

1. Information We Collect

  1. Personal Information:

    • Name, email, phone number, age, gender, address, and demographic details.

  2. Sensitive Personal Data or Information (SPDI):

    • Health information, wellness goals, mental health concerns, lifestyle preferences, and other voluntarily provided details.

    • Such information is collected only with your explicit consent.

  3. Payment Information:

    • Payment is processed through secure third-party gateways.

    • FYB does not store credit/debit card details.

  4. Usage Data:

    • IP address, browser/device details, cookies, time zone, location, and log data.

 

2. Purpose of Collection

We collect and process your information to:

  • Match you with relevant experts (therapists, counsellors, coaches, nutritionists, etc.).

  • Deliver personalized wellness plans and services.

  • Provide client support and communicate service updates.

  • Monitor, improve, and secure the Platform.

  • Comply with applicable legal and regulatory obligations.

 

3. Consent

  • By providing your information, you explicitly consent to FYB collecting, processing, and storing your Personal and Sensitive Personal Data for the purposes outlined in this Privacy Policy.

  • You may withdraw consent at any time by writing to support@feelyourbest.co, though this may limit your ability to access services.

 

4. Data Sharing

  • Your information is shared only with Experts you are matched with.

  • Experts are bound by confidentiality agreements and professional ethical standards.

  • FYB does not sell, rent, or trade your personal data to third parties.

  • Information may be disclosed if required by:

    • Law or court order.

    • Government or regulatory authority.

    • To protect FYB’s legal rights.

 

5. International Clients & Cross-Border Data

  • FYB complies with India’s IT Rules for data protection.

  • For EU/UK clients, FYB applies GDPR-aligned principles (lawful, fair, transparent processing, data minimization).

  • For NRIs in other jurisdictions, FYB adopts internationally accepted best practices.

  • By using the Platform, you consent to cross-border transfer of your data to India.

 

6. Data Security

  • FYB uses reasonable security practices including encryption, firewalls, access controls, and monitoring.

  • However, you acknowledge that no digital platform is 100% secure. Risks of unauthorized access, hacking, malware, or data leakage cannot be fully eliminated.

  • Experts may access limited client data for service delivery. FYB is not liable for breaches arising from Expert devices or third-party systems outside FYB’s direct control.

 

7. Data Retention

  • Personal data is retained only as long as necessary for providing services or as required by law.

  • You may request deletion of your data by contacting support@feelyourbest.co.

  • Upon account closure, FYB will delete or anonymize your data within a reasonable period, except where retention is legally mandated.

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8. Your Rights

  • Access, correct, or update your data.

  • Withdraw consent to processing (may affect services).

  • Request deletion of your data.

  • Lodge complaints with applicable data protection authorities.

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9. Updates to Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective when posted on our website, with “Last Updated” date revised. Continued use of the Platform constitutes acceptance.

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10. Contact Us

If you have any concerns regarding this Privacy Policy, please contact:
Feel Your Best Wellbeing Private Limited
Email: support@feelyourbest.co

FYB does not deal with medical or psychological emergencies. We are not designed to offer support in crisis situations - including when an individual is experiencing thoughts of self-harm or suicide, or is showing symptoms of severe clinical disorders such as schizophrenia and other psychotic conditions. In these cases, in-person medical intervention is the most appropriate form of help. If you feel you are experiencing any of these difficulties, we would urge you to seek help at the nearest hospital or emergency room where you can connect with a psychiatrist, social worker, counsellor or therapist in person. We recommend you to involve a close family member or a friend who can offer support. You can also reach out to a suicide hotline in your country of residence.

© 2025 by Feel Your Best Wellbeing Private Limited

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